Remote German-Speaking Video Streaming Support Specialist

Employers from Greece; United States; Remote; USD 23,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

13th/14th salary

Fully paid training

Health insurance

Relocation package

Performance bonus

Premium streaming exposure

Job summary

Mercier Consultancy Group is seeking German-speaking Video Streaming Customer Experts to join our multinational team in Greece. You will provide high‑quality technical support for a leading streaming platform, assist with subscriptions, billing, and device troubleshooting, and help customers enjoy seamless playback from home.

Fluency in German, a passion for digital media, and strong communication skills are essential.

Qualifications

• Fluency in German (spoken and written).
• Strong communication and customer service mindset.
• Basic troubleshooting of streaming applications.

Responsibilities

• Provide high‑quality technical support for a leading streaming platform.
• Assist customers with subscription management, account billing, and device troubleshooting.
• Navigate streaming software to resolve content playback and connectivity issues.
• Maintain knowledge of the platform's content library and features.
• Act as a brand ambassador, delivering a premium user experience.
• Collaborate with international teams to improve service and retention.
• Report recurring bugs to engineering teams.

Skills

German language

Customer service

Communication

Remote adaptability

Job description

Mercier Consultancy Group is seeking German-speaking Video Streaming Customer Experts to join our multinational team in Greece. You will provide high‑quality technical support for a leading streaming platform, assist with subscriptions, billing, and device troubleshooting, and help customers enjoy seamless playback from home.

Fluency in German, a passion for digital media, and strong communication skills are essential.