Remote Portuguese Video Streaming Support Specialist

Employers from Greece; United States; Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

13th and 14th salaries

Monthly performance bonus

Fully paid relocation

Fully paid training

Health insurance

Career in Greece

Job summary

Mercier Consultancy Group is seeking Portuguese-speaking Video Streaming Customer Experts to join a partner company in Greece. You will deliver high-quality support for subscribers, troubleshoot streaming issues, and manage billing and account queries in a remote role across our international network.

Ideal candidates are native or fluent in Portuguese, hold an EU passport, and bring strong communication skills.

Qualifications

• Native or fluent Portuguese speaking and writing skills are mandatory.
• Excellent communication skills and a customer-centric mindset.
• Ability to work in a remote setting while maintaining high performance.

Responsibilities

• Deliver exceptional customer support to subscribers of a world-leading streaming platform.
• Assist users with technical troubleshooting related to video streaming quality, app functionality, and device connectivity.
• Manage billing inquiries, subscription plan adjustments, and account management queries with efficiency.
• Provide personalized content recommendations to enhance the user experience.
• Document customer interactions accurately in the internal database for seamless service continuity.
• Collaborate with cross-functional teams to resolve complex technical issues within the streaming ecosystem.
• Maintain up-to-date knowledge of platform features, updates, and content library.

Skills

Portuguese fluency

Customer service

Communication

Job description

Mercier Consultancy Group is seeking Portuguese-speaking Video Streaming Customer Experts to join a partner company in Greece. You will deliver high-quality support for subscribers, troubleshoot streaming issues, and manage billing and account queries in a remote role across our international network.

Ideal candidates are native or fluent in Portuguese, hold an EU passport, and bring strong communication skills.