Spanish-Speaking Video Streaming Support Specialist

Employers from Greece; United States; Remote; USD 18,000 - 29,000; Full time

Benefits offered by this job

Competitive salary + 13th/14th salary

Fully paid training

Health insurance

Relocation package

Performance bonus

Growth opportunities

Team events & international community

Job summary

Mercier Consultancy Group is seeking Spanish Speaking Video Streaming Customer Experts to join our team in Greece. You will provide world-class support to subscribers of leading video streaming platforms, assist with billing inquiries, account management, and technical troubleshooting across digital channels.

We offer fully paid training, comprehensive health insurance, a relocation package, and attractive bonus schemes within a dynamic, globally connected work environment.

Qualifications

• Native or fluent Spanish for professional communication.
• Experience in customer service or technical support preferred.
• Ability to navigate multiple software platforms simultaneously.

Responsibilities

• Provide world-class support to subscribers of leading video streaming platforms.
• Assist users with technical troubleshooting, billing inquiries, and account management through various digital channels.
• Maintain high levels of customer satisfaction by resolving streaming quality issues and connectivity concerns.
• Stay updated on content releases and platform features to provide informed support.
• Document customer interactions accurately within our CRM to improve service standards.
• Contribute to a high-performance team culture dedicated to excellence in the streaming entertainment industry.
• Engage with Spanish-speaking customers to ensure a seamless, localized experience reflecting the premium brand.

Skills

Fluent Spanish

Customer service

Problem solving

Multitasking

Communication

Tools

CRM software

Ticketing systems

Job description

Mercier Consultancy Group is seeking Spanish Speaking Video Streaming Customer Experts to join our team in Greece. You will provide world-class support to subscribers of leading video streaming platforms, assist with billing inquiries, account management, and technical troubleshooting across digital channels.

We offer fully paid training, comprehensive health insurance, a relocation package, and attractive bonus schemes within a dynamic, globally connected work environment.