Dutch Video Streaming Support Specialist-Relocation Covered

Employers from Greece; United States; Remote; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

13th & 14th salaries

Monthly performance bonus

Relocation package

Training programs

Health insurance

Career in Greece

Job summary

Mercier Consultancy Group is seeking Dutch-speaking Video Streaming Customer Experts to join our team in Greece. You will provide premium support for a leading streaming platform, handling inquiries via chat, email, and phone and guiding subscribers through billing and content access issues.

Role emphasizes Dutch language proficiency, English as working language, and adherence to privacy guidelines. Full relocation support and a competitive salary are offered in a sunny Greek setting.

Qualifications

• Native or fluent Dutch (spoken and written).
• Proficient in English (working language).
• Valid EU passport (mandatory).
• A deep passion for the streaming industry and digital media.
• Strong problem-solving abilities and a customer-centric mindset.
• Previous experience in high-volume customer service or support roles is preferred.

Responsibilities

• Provide world-class customer support via chat, email, and phone for a leading streaming platform.
• Assist users with technical troubleshooting regarding streaming quality, connectivity, and playback issues.
• Manage account inquiries, including billing, subscription tiers, and content accessibility concerns.
• Ensure high satisfaction levels by delivering empathetic and solution-oriented communication in Dutch.
• Collaborate with cross-functional teams to report recurring technical trends and improve the overall streaming user journey.
• Maintain comprehensive product knowledge to guide subscribers through the platform's features and latest content releases.
• Adhere to security and privacy guidelines to protect user data within the streaming ecosystem.

Skills

Dutch language

English language

Customer service

Problem solving

High-volume support

Job description

Mercier Consultancy Group is seeking Dutch-speaking Video Streaming Customer Experts to join our team in Greece. You will provide premium support for a leading streaming platform, handling inquiries via chat, email, and phone and guiding subscribers through billing and content access issues.

Role emphasizes Dutch language proficiency, English as working language, and adherence to privacy guidelines. Full relocation support and a competitive salary are offered in a sunny Greek setting.