Italian Streaming Support Specialist - Relocate to Greece

Employers from Greece; United States; Remote; USD 33.000 - 48.000; Vollzeit

Benefits dieser Stelle

Relocation support

Monthly bonuses

Training

Private medical insurance

Career progression

Zusammenfassung

Mercier Consultancy Group in Greece is hiring Italian-speaking Video Streaming Customer Experts to join our international team. You will support global streaming subscribers via phone, email, and live chat, ensuring high-quality service as our brand ambassador.

Based in Greece with relocation support, you will troubleshoot tech and billing issues, stay current with streaming content, and strive to deliver a flawless user experience while meeting KPIs.

Qualifikationen

• Full professional proficiency in Italian (verbal and written).
• EU passport holder is mandatory.
• Outstanding interpersonal communication abilities.
• Genuine enthusiasm for streaming, digital content, and cinema.

Aufgaben

• Provide top-tier support for global streaming subscribers via phone, email and live chat.
• Troubleshoot technical, billing, and account access issues for a large user base.
• Stay updated on streaming technologies and content libraries to offer insights.
• Own user issues to ensure a flawless streaming experience for Italian-speaking customers.
• Report recurring technical patterns to help optimize service delivery and platform stability.
• Act as a brand expert, guiding users through streaming features and device compatibility.
• Meet and exceed KPIs through clear communication and high satisfaction ratings.

Kenntnisse

Italian language proficiency

Customer support

Excellent communication

Problem-solving

Jobbeschreibung

Mercier Consultancy Group in Greece is hiring Italian-speaking Video Streaming Customer Experts to join our international team. You will support global streaming subscribers via phone, email, and live chat, ensuring high-quality service as our brand ambassador.

Based in Greece with relocation support, you will troubleshoot tech and billing issues, stay current with streaming content, and strive to deliver a flawless user experience while meeting KPIs.