Portuguese Video Streaming Support Specialist (Remote Greece)

Mercier Consultancy Group; United States; Remote; USD 33,000 - 48,000; Full time

Benefits offered by this job

Salary package

13th & 14th salaries

Performance bonus

Relocation package

Training program

Health insurance

Job summary

Mercier Consultancy Group is seeking Portuguese-speaking Video Streaming Customer Experts for roles based in Greece. You will handle customer queries, troubleshoot streaming issues, and manage billing and subscriptions while providing tailored recommendations to enhance viewing experiences.

Candidates should be native or fluent in Portuguese with strong communication skills and a customer‑centric approach. Remote work is supported, with English language skills considered an asset in a diverse

Qualifications

• Native Portuguese (spoken and written) required.
• Excellent communication and customer‑centric mindset.
• Ability to work remotely with high performance.
• Experience with video streaming or entertainment tech is a plus.

Responsibilities

• Deliver exceptional customer support to subscribers of a world‑leading streaming platform.
• Assist users with technical troubleshooting related to video streaming quality, app functionality, and device connectivity.
• Manage billing inquiries, subscription plan adjustments, and account management queries with efficiency.
• Provide personalized content recommendations to enhance the user viewing experience.
• Document customer interactions accurately within the internal database to ensure seamless service continuity.
• Collaborate with cross‑functional teams to resolve complex technical issues within the streaming ecosystem.
• Maintain a deep understanding of the platform’s features, updates, and content library.

Job description

Mercier Consultancy Group is seeking Portuguese-speaking Video Streaming Customer Experts for roles based in Greece. You will handle customer queries, troubleshoot streaming issues, and manage billing and subscriptions while providing tailored recommendations to enhance viewing experiences.

Candidates should be native or fluent in Portuguese with strong communication skills and a customer‑centric approach. Remote work is supported, with English language skills considered an asset in a diverse