Danish-Speaking Video Streaming Support Pro — Greece

Employers from Greece; United States; Remote; USD 29,000 - 53,000; Full time

Benefits offered by this job

Health Insurance

Relocation Package

13th & 14th salaries

Monthly Bonus

Fully Paid Training

Job summary

Mercier Consultancy Group in Greece is seeking a Danish-speaking Video Streaming Customer Expert to join a top-tier global platform. You will assist subscribers via phone, chat, and email, ensuring a seamless viewing experience.

Native or fluent Danish, strong English, and a passion for digital entertainment are essential. You will help with billing, content recommendations, and troubleshooting while acting as a brand ambassador and collaborating with cross-functional teams.

Qualifications

• Danish language proficiency: native or fluent.
• Professional English proficiency.
• EU passport holder (mandatory).
• Interest in digital entertainment and video streaming.
• Strong problem-solving and tech-savvy mindset.
• Ability to work in a fast-paced, customer-centric environment.

Responsibilities

• Provide world-class support to subscribers via phone, chat, and email.
• Troubleshoot video playback, device compatibility, and account access issues.
• Assist customers with billing inquiries, subscriptions, and content recommendations.
• Maintain high customer satisfaction by resolving streaming queries professionally.
• Act as a brand ambassador and promote new features to Danish audiences.
• Document customer feedback to improve UI and service.
• Collaborate with cross-functional teams to address complex technical bugs.

Skills

Danish

English

Job description

Mercier Consultancy Group in Greece is seeking a Danish-speaking Video Streaming Customer Expert to join a top-tier global platform. You will assist subscribers via phone, chat, and email, ensuring a seamless viewing experience.

Native or fluent Danish, strong English, and a passion for digital entertainment are essential. You will help with billing, content recommendations, and troubleshooting while acting as a brand ambassador and collaborating with cross-functional teams.