Remote German-English Customer Service Agent | $20-30/hr

Wayfair; Raleigh (NC); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Fully remote with IT support

Monthly bonus

Home-working stipend

Private health care

Multisport card

Pension plan

Training funding 50%

Job summary

Wayfair is hiring a Customer Service Agent for Raleigh, USA with a remote option. The role handles chat, SMS, and email inquiries, including returns, refunds, and shipping questions, delivering accurate information quickly.

Onboarding lasts three weeks with ongoing mentoring and training through an interactive platform. The candidate must hold a Bachelor’s degree and demonstrate strong listening, communication, and problem-solving skills, with the ability to work independently using digital

Qualifications

• B2-level German and fluency in English (written & spoken).
• Strong listening skills, communication, and a resilient attitude.
• Ability to work independently with digital tools.
• Excellent problem-solving skills and passion for helping customers.

Responsibilities

• Provide high-quality customer service via chat, SMS, and email.
• Respond to inquiries such as returns, replacements, refunds, and shipping questions, delivering accurate information quickly.
• Navigate multiple internal systems to resolve issues while maintaining calm and empathy.
• Participate in continuous training and development to stay current with technology and processes.

Skills

German (B2)

English fluency

Active listening

Communication

Problem solving

Independent work

Reliable internet

Education

Bachelor’s Degree

Job description

Wayfair is hiring a Customer Service Agent for Raleigh, USA with a remote option. The role handles chat, SMS, and email inquiries, including returns, refunds, and shipping questions, delivering accurate information quickly.

Onboarding lasts three weeks with ongoing mentoring and training through an interactive platform. The candidate must hold a Bachelor’s degree and demonstrate strong listening, communication, and problem-solving skills, with the ability to work independently using digital