Remote German Customer Support Advisor (Contract)

thgingenuity; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Leave & time off

Volunteer days

Staff discounts

health & well-being

Referral program

Job summary

thgingenuity is hiring a German-speaking customer support professional for a remote, UK-based contract role. The position runs for an initial three-to-six-month term with potential extension, and features a rotational shift pattern from 8am to 8pm, including one weekend in three.

You’ll be the first point of contact across email, phone, live chat and social channels. You will handle inquiries in English and German, provide product guidance, and resolve order-related issues while achieving

Qualifications

• Fluent in English and German with strong written and verbal communication.
• Willingness to learn and develop within the role.
• Professional, friendly, and hardworking approach.
• Aligned with values around showing up, digging in, and getting things done.

Responsibilities

• Handle inbound enquiries across email, phone, live chat, and social media
• Provide product guidance and resolve order-related issues with professionalism
• Meet department targets while maintaining consistent service quality
• Collaborate with team members and other departments to enhance overall customer experience
• Build product knowledge through ongoing training programmes
• Engage politely with customers to uphold brand service standards

Skills

German language proficiency

English language proficiency

Job description

thgingenuity is hiring a German-speaking customer support professional for a remote, UK-based contract role. The position runs for an initial three-to-six-month term with potential extension, and features a rotational shift pattern from 8am to 8pm, including one weekend in three.

You’ll be the first point of contact across email, phone, live chat and social channels. You will handle inquiries in English and German, provide product guidance, and resolve order-related issues while achieving