German Customer Service Advisor - Remote (3-6M Contract)

thgingenuity; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Leave & time off

Volunteer days

Staff discounts

health & well-being

Referral program

Job summary

thgingenuity is hiring a German-speaking customer support professional for a remote, UK-based contract role. The position runs for an initial three-to-six-month term with potential extension, and features a rotational shift pattern from 8am to 8pm, including one weekend in three.

You’ll be the first point of contact across email, phone, live chat and social channels. You will handle inquiries in English and German, provide product guidance, and resolve order-related issues while achieving

Qualifications

• Fluent in English and German with strong written and verbal communication.
• Willingness to learn and develop within the role.
• Professional, friendly, and hardworking approach.
• Aligned with values around showing up, digging in, and getting things done.

Responsibilities

• Handle inbound enquiries across email, phone, live chat, and social media
• Provide product guidance and resolve order-related issues with professionalism
• Meet department targets while maintaining consistent service quality
• Collaborate with team members and other departments to enhance overall customer experience
• Build product knowledge through ongoing training programmes
• Engage politely with customers to uphold brand service standards

Skills

German language proficiency

English language proficiency

Job description

Role overview

This remote, UK-based contract role focuses on delivering German-language customer support for a digital commerce operation. The position runs on an initial three-to-six-month term, with the possibility of extension depending on business needs. Successful candidates will work a rotational shift pattern covering 8am to 8pm, including one weekend in three, and serve as the first point of contact for customers across multiple channels.

Responsibilities

• Handle inbound enquiries across email, phone, live chat, and social media
• Provide product guidance and resolve order-related issues with professionalism
• Meet department targets while maintaining consistent service quality
• Collaborate with team members and other departments to enhance overall customer experience
• Build product knowledge through ongoing training programmes
• Engage politely with customers to uphold brand service standards

Requirements

• Strong written and verbal communication skills in both English and German
• Willingness to learn and develop within the role
• Professional, friendly, and hardworking approach
• Alignment with values around showing up, digging in, and getting things done

Benefits and work setup

• 25 days' annual leave plus bank holidays, birthday leave, and the option to buy additional days
• Enhanced maternity and paternity pay after qualifying service, plus up to 10 days' compassionate leave
• Two paid volunteering days after 12 months of service
• Access to in-house GP, CBT therapist, dentist, physiotherapist, and a 24/7 employee assistance programme
• Generous staff discount across product brands and a salary sacrifice scheme for personal tech
• Employee referral scheme with earning potential