Remote German Customer Support Specialist (Orders & Returns)

berlinbrands; United States; Remote; USD 13,000 - 16,000; Full time

Benefits offered by this job

Remote work

Bonuses

Paid sick days

Vacation days

Product discount

Learning resources

Team events

Life milestone bonuses

Sports membership

Bike sharing

Job summary

berlinbrands is seeking a German-speaking customer support specialist for a remote role. You will handle inbound inquiries by phone and email in German, assist with products, orders, and returns, and document cases for back-office follow-up.

The role emphasizes a customer-focused approach, strong communication skills, and collaboration across teams. Benefits include monthly pay, bonuses, sick days, vacation days, and a product discount.

Qualifications

• Fluent/native German language.
• Excellent spoken and written communication.
• Customer-focused approach and motivation to resolve issues.
• Ability to collaborate and negotiate solutions.

Responsibilities

• Respond to inbound German inquiries by phone and email.
• Advise customers on products and help with orders and returns.
• Triages requests and prepares cases for back-office follow-up.
• Handle customer service across online marketplaces.
• Record inquiries and maintain up-to-date case documentation.
• Coordinate with internal departments to resolve issues.

Skills

German language

Customer service

Communication

Job description

berlinbrands is seeking a German-speaking customer support specialist for a remote role. You will handle inbound inquiries by phone and email in German, assist with products, orders, and returns, and document cases for back-office follow-up.

The role emphasizes a customer-focused approach, strong communication skills, and collaboration across teams. Benefits include monthly pay, bonuses, sick days, vacation days, and a product discount.