German-English Customer Care Expert (Remote)

TaskUs; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

TaskUs is seeking a Customer Care Specialist who can deliver world-class service to customers in German and English. You will communicate accurately via calls, chat, and email, upholding high standards and measurable performance metrics while collaborating with a remote team.

The role requires 1–2 years of customer support experience, excellent written and spoken communication, and comfort with IT tools, online systems, and Microsoft Office.

Qualifications

• Must be bilingual in German (C1/C2/Native) and English (B2/C1) speaking and writing.
• Minimum 1-2 year experience in Customer Support, technical support, especially with a help desk or other IT functions.
• Great communication skills, written and orally.
• Demonstrate strong abilities to work independently and as a remote team player.
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
• Must be willing to participate in a background screening.
• Proven customer communication experience (E-mail & Phone).
• Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office).

Responsibilities

• Experience in technical-based customer assistance through voice, chat, and email
• Previous experience dealing with the challenges faced in a customer-focused role
• Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
• Problem-solving and critical thinking skills
• A passion for problem-solving with the customer’s interest and satisfaction being the primary goal
• Social Media Savvy
• Ability to effectively and correctly communicate verbally and in written format

Skills

Bilingual German/English

Customer support

Communication skills

Remote work

Tools

Microsoft Office

Job description

TaskUs is seeking a Customer Care Specialist who can deliver world-class service to customers in German and English. You will communicate accurately via calls, chat, and email, upholding high standards and measurable performance metrics while collaborating with a remote team.

The role requires 1–2 years of customer support experience, excellent written and spoken communication, and comfort with IT tools, online systems, and Microsoft Office.