Customer Support for Germany

berlinbrands; United States; Remote; USD 13,000 - 16,000; Full time

Benefits offered by this job

Remote work

Bonuses

Paid sick days

Vacation days

Product discount

Learning resources

Team events

Life milestone bonuses

Sports membership

Bike sharing

Job summary

berlinbrands is seeking a German-speaking customer support specialist for a remote role. You will handle inbound inquiries by phone and email in German, assist with products, orders, and returns, and document cases for back-office follow-up.

The role emphasizes a customer-focused approach, strong communication skills, and collaboration across teams. Benefits include monthly pay, bonuses, sick days, vacation days, and a product discount.

Qualifications

• Fluent/native German language.
• Excellent spoken and written communication.
• Customer-focused approach and motivation to resolve issues.
• Ability to collaborate and negotiate solutions.

Responsibilities

• Respond to inbound German inquiries by phone and email.
• Advise customers on products and help with orders and returns.
• Triages requests and prepares cases for back-office follow-up.
• Handle customer service across online marketplaces.
• Record inquiries and maintain up-to-date case documentation.
• Coordinate with internal departments to resolve issues.

Skills

German language

Customer service

Communication

Job description

Role overview

Support German-speaking customers with questions about products, orders, and returns. This is an inbound service role conducted mainly by phone, with email and marketplace inquiries also part of the work. You will handle initial customer contact, document cases, and coordinate with internal teams or back-office colleagues when issues need further attention.

Responsibilities

• Respond to inbound customer inquiries in German by phone and email, with phone support forming most of the workload.
• Advise customers on products and help them navigate orders and returns.
• Triage requests as a first point of contact and prepare cases for back-office follow-up when needed.
• Handle customer service activity on online marketplaces, including large third-party platforms.
• Record and follow up on inquiries, keeping case documentation up to date.
• Coordinate with relevant internal departments to help resolve customer issues.

Requirements

• Native-level or fluent German.
• Excellent spoken and written communication skills.
• A customer-focused approach, initiative, and motivation to see issues through.
• Ability to work collaboratively and negotiate toward workable resolutions.

Nice to have

• Previous customer support experience is helpful, but not required.

Benefits and work setup

• The position is described as remote, with monthly gross pay of €1,200 plus bonuses.
• Paid sick days, additional vacation days tied to tenure, and a 30% employee product discount are listed.
• Learning resources and language courses are offered, alongside team events and bonuses for certain life milestones.
• Additional listed perks include a sports membership card and, for eligible local commuting, bike-sharing support and workplace bike facilities.