Remote Genesys Cloud CX Training Specialist — Growth & Impact

Miratech; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Remote work

Relocation program

Health insurance

Job summary

Miratech is seeking a Genesys Cloud CX Training Specialist to support a large enterprise migration and transformation program. The role focuses on delivering hands-on, scenario-based end-user training across multiple business units.

You will work with Subject Matter Experts to convert content into structured training agendas, validate environments, and track progress. The candidate should have SCORM/LMS experience and familiarity with Articulate Storyline.

Qualifications

• 3+ years delivering end-user training on enterprise software and CX platforms.
• Experience delivering interactive, scenario-based training using adult-learning principles.
• Experience developing or delivering SCORM/LMS-based training content; Articulate Storyline is a plus.
• WFM platform training experience, including forecasting, scheduling, and real-time adherence is preferred.
• Strong organizational and stakeholder coordination skills, able to manage multiple training workstreams.
• Excellent facilitation and communication skills with adaptable delivery.

Responsibilities

• Deliver hands-on end-user training for Genesys Cloud CX and WFM across multiple business units.
• Facilitate live and virtual training sessions using scenario-based approaches.
• Collaborate with SMEs to convert content into structured training agendas.
• Validate training environment readiness and configurations ahead of sessions.
• Track attendance, feedback, and progress; report to program leadership.
• Develop and maintain SCORM/LMS content and job aids.
• Support Train-the-Trainer sessions for LOB Change Champions.
• Identify and address training readiness risks related to content and delivery.
• Adjust training pace based on audience engagement and knowledge level.

Skills

End-user training

Facilitation

Stakeholder coordination

Adult learning

Cross-functional collaboration

Tools

Genesys Cloud CX

Articulate Storyline

SCORM LMS

Job description

Miratech is seeking a Genesys Cloud CX Training Specialist to support a large enterprise migration and transformation program. The role focuses on delivering hands-on, scenario-based end-user training across multiple business units.

You will work with Subject Matter Experts to convert content into structured training agendas, validate environments, and track progress. The candidate should have SCORM/LMS experience and familiarity with Articulate Storyline.