Remote Genesys Cloud CX Training Specialist | Live, Hands-On

Miratech; Phoenix (AZ); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Culture of Relentless Performance

Competitive Pay & Benefits

Remote-friendly

Growth opportunities

Global impact projects

Multicultural team

Sustainability values

Job summary

Miratech is seeking a Genesys Cloud CX Training Specialist to support a large-scale migration and transformation program. You will deliver hands-on, scenario-based training to end users across multiple business units, focusing on practical application rather than slides.

You will work with SMEs to convert content into training agendas, validate environments, track participation, and help develop SCORM/LMS-based materials using Articulate Storyline.

Qualifications

• 3+ years delivering end-user training on enterprise software/CX platforms.
• Experience with interactive, scenario-based training using adult-learning principles.
• Experience creating SCORM/LMS content; familiarity with Articulate Storyline is a plus.

Responsibilities

• Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units.
• Facilitate live and virtual training sessions focusing on guided practice and real-world scenarios.
• Collaborate with SMEs to turn content into structured training agendas.

Skills

Genesys Cloud CX

End-user training

SCORM/LMS

Articulate Storyline

WFM training

Tools

Articulate Storyline

SCORM Content

Job description

Miratech is seeking a Genesys Cloud CX Training Specialist to support a large-scale migration and transformation program. You will deliver hands-on, scenario-based training to end users across multiple business units, focusing on practical application rather than slides.

You will work with SMEs to convert content into training agendas, validate environments, track participation, and help develop SCORM/LMS-based materials using Articulate Storyline.