Remote Genesys Cloud CX Training Specialist for Enterprise

Miratech Group; Boston (MA); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Remote work

Relocation program

Career development opportunities

Health insurance

Job summary

Miratech Group seeks a Genesys Cloud CX Training Specialist to support a large enterprise migration. You will deliver hands-on, scenario-based training to end users across multiple business units, focusing on practical practice rather than slide decks.

Responsibilities include live and virtual sessions, content translation into structured agendas, training-environment readiness, attendance tracking, and SCORM/LMS material development with Articulate Storyline. Remote work options are available.

Qualifications

• 3+ years of experience delivering end-user training on enterprise software/CX platforms.
• Proven ability to run interactive, scenario-based training using adult-learning principles.
• Experience developing or delivering SCORM/LMS content; Articulate Storyline is a plus.
• WFM training experience (forecasting/scheduling/realtime adherence) preferred.
• Strong organizational and stakeholder coordination skills.

Responsibilities

• Deliver hands-on, scenario-based training for Genesys Cloud CX and WFM across business units.
• Facilitate live and virtual sessions focused on guided practice, not slides.
• Collaborate with SMEs to convert content into structured training agendas.
• Validate training environments, access, data, prerequisites, and configurations.
• Track attendance, feedback, assessments, and progress; report to project leadership.
• Develop and maintain SCORM/LMS training content, including Articulate Storyline.
• Create user-facing guides and job aids; support Train-the-Trainer sessions.
• Identify readiness risks and adjust pace based on participant feedback.

Skills

End-user training

Adult learning principles

Facilitation & presentation

Stakeholder coordination

Tools

Articulate Storyline

SCORM LMS

Job description

Miratech Group seeks a Genesys Cloud CX Training Specialist to support a large enterprise migration. You will deliver hands-on, scenario-based training to end users across multiple business units, focusing on practical practice rather than slide decks.

Responsibilities include live and virtual sessions, content translation into structured agendas, training-environment readiness, attendance tracking, and SCORM/LMS material development with Articulate Storyline. Remote work options are available.