Remote Gas Billing Support Specialist

Remote Jobs; Jackson (MS); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Benefits after 60 days

Job summary

Five Star Solutions is looking for a friendly, dependable Customer Service Representative to support customers with their natural gas utility accounts. This remote role involves assisting with questions about gas bills, payments, and account information while delivering a positive experience.

Training is provided; work is full-time with evenings and every other weekend options. The ideal candidate is patient, professional, and comfortable handling billing and account issues, ensuring privacy and

Qualifications

• 1 year Previous customer service, call center, or office experience preferred.
• Strong verbal and written communication skills.
• Comfortable working with billing and account information.
• Strong attention to detail.
• Ability to navigate multiple computer systems.
• Professional and empathetic approach to customer concerns.
• Reliable attendance and punctuality.
• Ability to work independently and as part of a team.
• Comfortable handling potentially difficult customer interactions
• Must be comfortable cross training on other accounts

Responsibilities

• Assist customers with questions regarding their natural gas bills and account balances
• Process and assist with customer payments
• Research and resolve account-related issues
• Explain billing information, charges, and payment options clearly
• Update and maintain accurate customer account information
• Handle customer questions and concerns professionally and efficiently
• Follow established procedures and privacy requirements
• Document customer interactions accurately
• Escalate issues when additional assistance or authorization is required
• Provide excellent customer service on every interaction

Skills

Customer service

Communication

Attention to detail

Teamwork

Independent work

Job description

Five Star Solutions is looking for a friendly, dependable Customer Service Representative to support customers with their natural gas utility accounts. This remote role involves assisting with questions about gas bills, payments, and account information while delivering a positive experience.

Training is provided; work is full-time with evenings and every other weekend options. The ideal candidate is patient, professional, and comfortable handling billing and account issues, ensuring privacy and