Remote Gas Billing & Customer Support Specialist

Remote Jobs; Virginia Beach (VA); Remote; USD 16.000 - 23.000; Vollzeit

Benefits dieser Stelle

Paid training

Benefits after 60 days

Zusammenfassung

Five Star Solutions is seeking friendly and dependable Customer Service Representatives to support customers with gas utility accounts. You will assist with questions about bills, payments, and account information while delivering a positive customer experience.

The ideal candidate is patient, professional, and comfortable handling billing and account issues. This is a remote position open to residents of select states, including VA, with paid training and full-time hours.

Qualifikationen

• 1 year of customer service, call center, or office experience preferred.
• Strong verbal and written communication skills.
• Comfortable working with billing and account information.
• Strong attention to detail.
• Ability to navigate multiple computer systems.
• Professional and empathetic approach to customer concerns.
• Reliable attendance and punctuality.
• Ability to work independently and as part of a team.
• Comfortable handling potentially difficult customer interactions.
• Cross-training on other accounts.

Aufgaben

• Assist customers with questions regarding their natural gas bills and account balances.
• Process and assist with customer payments.
• Research and resolve account-related issues.
• Explain billing information, charges, and payment options clearly.
• Update and maintain accurate customer account information.
• Handle customer questions and concerns professionally and efficiently.
• Follow established procedures and privacy requirements.
• Document customer interactions accurately.
• Escalate issues when additional assistance or authorization is required.
• Provide excellent customer service on every interaction.

Kenntnisse

Customer service

Call center

Communication skills

Billing knowledge

Attention to detail

Team player

Reliability

Jobbeschreibung

Five Star Solutions is seeking friendly and dependable Customer Service Representatives to support customers with gas utility accounts. You will assist with questions about bills, payments, and account information while delivering a positive customer experience.

The ideal candidate is patient, professional, and comfortable handling billing and account issues. This is a remote position open to residents of select states, including VA, with paid training and full-time hours.