Remote Gas Billing Support Specialist

Remote Jobs; Pittsburgh (Allegheny County); Remoto; USD 16.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits after 60 days

Paid training

Descrizione del lavoro

Five Star Solutions is seeking friendly Customer Service Representatives to assist customers with gas bill questions, payments and account information in a remote role. You will deliver professional support and maintain accurate records.

The ideal candidate is patient, reliable, and able to navigate multiple systems. This full-time position offers training, a $14/hour starting wage plus a $1 shift differential for nights and weekends, and benefits after 60 days.

Competenze

• 1 year of prior customer service, call center, or office experience preferred.
• Strong verbal and written communication skills.
• Comfortable working with billing and account information.
• Strong attention to detail.
• Ability to navigate multiple computer systems.
• Professional and empathetic approach to customer concerns.
• Reliable attendance and punctuality.
• Ability to work independently and as part of a team.
• Comfortable handling potentially difficult customer interactions.
• Must be comfortable cross training on other accounts.

Mansioni

• Assist customers with questions regarding their natural gas bills and account balances.
• Process and assist with customer payments.
• Research and resolve account-related issues.
• Explain billing information, charges, and payment options clearly.
• Update and maintain accurate customer account information.
• Handle customer questions and concerns professionally and efficiently.
• Follow established procedures and privacy requirements.
• Document customer interactions accurately.
• Escalate issues when additional assistance or authorization is required.
• Provide excellent customer service on every interaction.

Conoscenze

Customer service experience

Communication skills

Attention to detail

Computer systems navigation

Professional and empathetic

Attendance and punctuality

Independent and team player

Descrizione del lavoro

Five Star Solutions is seeking friendly Customer Service Representatives to assist customers with gas bill questions, payments and account information in a remote role. You will deliver professional support and maintain accurate records.

The ideal candidate is patient, reliable, and able to navigate multiple systems. This full-time position offers training, a $14/hour starting wage plus a $1 shift differential for nights and weekends, and benefits after 60 days.