Remote Gas Billing Support Specialist

Remote Jobs; Greensboro (NC); À distance; USD 16 000 - 23 000; Plein temps

Résumé du poste

Five Star Solutions is seeking friendly Customer Service Representatives for remote support of gas utility accounts. Handle billing questions, payments, and account information with a professional, empathetic approach.

The role offers full-time hours, paid training, and a shift differential of $1 for nights and weekends, with EST working hours 10:00am–10:00pm, M-F and every other weekend.

Qualifications

• 1 year of previous customer service, call center, or office experience preferred
• Strong verbal and written communication skills
• Comfortable working with billing and account information
• Strong attention to detail
• Ability to navigate multiple computer systems
• Professional and empathetic approach to customer concerns
• Reliable attendance and punctuality
• Ability to work independently and as part of a team
• Comfortable handling potentially difficult customer interactions
• Must be comfortable cross training on other accounts

Responsabilités

• Assist customers with questions regarding their natural gas bills and account balances
• Process and assist with customer payments
• Research and resolve account-related issues
• Explain billing information, charges, and payment options clearly
• Update and maintain accurate customer account information
• Handle customer questions and concerns professionally and efficiently
• Follow established procedures and privacy requirements
• Document customer interactions accurately
• Escalate issues when additional assistance or authorization is required
• Provide excellent customer service on every interaction

Connaissances

Verbal communication

Written communication

Billing/account info

Attention to detail

Multi-system navigation

Customer empathy

Punctuality

Team collaboration

Description du poste

Five Star Solutions is seeking friendly Customer Service Representatives for remote support of gas utility accounts. Handle billing questions, payments, and account information with a professional, empathetic approach.

The role offers full-time hours, paid training, and a shift differential of $1 for nights and weekends, with EST working hours 10:00am–10:00pm, M-F and every other weekend.