Remote Gas Billing Support Specialist

Remote Jobs; Atlanta (GA); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid training

Benefits eligibility after 60 days

Job summary

Five Star Solutions is seeking friendly, dependable Customer Service Representatives to support customers with their natural gas utility accounts. You will assist with questions about gas bills, payments, and general account needs, delivering a positive customer experience from a remote position.

The ideal candidate is patient, professional, and comfortable handling billing concerns while maintaining accuracy and confidentiality.

Qualifications

• 1 year of customer service, call center, or office experience preferred.
• Strong verbal and written communication skills.
• Comfortable working with billing and account information.

Responsibilities

• Assist customers with questions regarding their gas bills and account balances.
• Process and assist with customer payments.
• Research and resolve account-related issues.
• Explain billing information, charges, and payment options clearly.
• Update and maintain accurate customer account information.
• Handle customer questions professionally and efficiently.
• Follow privacy requirements and procedures.
• Document customer interactions accurately.
• Escalate issues when additional help is needed.
• Provide excellent customer service on every interaction.

Skills

Verbal communication

Written communication

Attention to detail

Multitasking

Empathy

Teamwork

Tools

Billing systems

Job description

Five Star Solutions is seeking friendly, dependable Customer Service Representatives to support customers with their natural gas utility accounts. You will assist with questions about gas bills, payments, and general account needs, delivering a positive customer experience from a remote position.

The ideal candidate is patient, professional, and comfortable handling billing concerns while maintaining accuracy and confidentiality.