Remote Gas Billing Support Specialist

Remote Jobs; Las Vegas (NV); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Benefits after 60 days

Paid training

Job summary

Five Star Solutions is seeking friendly, dependable Customer Service Representatives to support customers with their natural gas utility accounts. You will assist customers with questions about their gas bills, payments, and general account concerns, delivering a positive customer experience from a remote setting.

The role emphasizes patient, professional conduct, with paid training and full-time hours. The company supports diversity and is committed to customer service excellence.

Qualifications

• 1 year previous customer service, call center, or office experience preferred.

Responsibilities

• Assist customers with questions regarding their natural gas bills and account balances.
• Process and assist with customer payments.
• Research and resolve account-related issues.
• Explain billing information, charges, and payment options clearly.
• Update and maintain accurate customer account information.
• Handle customer questions and concerns professionally and efficiently.
• Follow established procedures and privacy requirements.
• Document customer interactions accurately.
• Escalate issues when additional assistance or authorization is required.
• Provide excellent customer service on every interaction.

Skills

Customer service

Call center

Communication

Attention to detail

Multitasking

Time management

Problem solving

Tools

Billing systems

Job description

Five Star Solutions is seeking friendly, dependable Customer Service Representatives to support customers with their natural gas utility accounts. You will assist customers with questions about their gas bills, payments, and general account concerns, delivering a positive customer experience from a remote setting.

The role emphasizes patient, professional conduct, with paid training and full-time hours. The company supports diversity and is committed to customer service excellence.