Remote Gas Billing Support Specialist

Remote Jobs; Cheyenne (WY); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Full Time

Benefits after 60 days

Job summary

Five Star Solutions is seeking friendly Customer Service Representatives to assist customers with their natural gas utility accounts from a remote location. The job emphasizes patient, professional service handling billing inquiries, payments, and account information while ensuring a positive customer experience.

Ideal candidates have at least 1 year of prior customer service or call center experience, strong communication skills, and the ability to work with billing systems.

Qualifications

• At least 1 year of customer service or call center experience.
• Strong verbal and written communication skills.
• Comfortable handling billing and account information.
• Excellent attention to detail.
• Ability to work with multiple computer systems.
• Reliable attendance and punctuality.
• Ability to work independently and in a team.
• Willingness to cross-train on other accounts.

Responsibilities

• Assist customers with questions regarding their natural gas bills and account balances.
• Process and assist with customer payments.
• Research and resolve account-related issues.
• Explain billing information, charges, and payment options clearly.
• Update and maintain accurate customer account information.
• Handle customer questions and concerns professionally and efficiently.
• Follow established procedures and privacy requirements.
• Document customer interactions accurately.
• Escalate issues when additional assistance or authorization is required.
• Provide excellent customer service on every interaction.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Computer systems

Empathy

Attendance & punctuality

Team player

Independent work

Job description

Five Star Solutions is seeking friendly Customer Service Representatives to assist customers with their natural gas utility accounts from a remote location. The job emphasizes patient, professional service handling billing inquiries, payments, and account information while ensuring a positive customer experience.

Ideal candidates have at least 1 year of prior customer service or call center experience, strong communication skills, and the ability to work with billing systems.