Remote Fundraising Implementation Specialist

Velora; Salem (OR); Remoto; USD 56.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote-first company

Training & development support

Health insurance and retirement

4% retirement match

Paid time off

Descrizione del lavoro

Velora is a remote-first company delivering fundraising-focused implementation services across Keela and Raisely. You will support customers through onboarding, campaigns, data migrations, and configuration to go live successfully.

You’ll build trusted relationships, provide training and consulting, and collaborate with Customer Success, Sales, and Product to improve the customer experience. This role offers exposure to nonprofit fundraising workflows and technology industries.

Competenze

• 2+ years of experience in software implementation, project management, customer engagement, and/or fundraising operations.
• Experience supporting or implementing fundraising tools (donation forms, campaigns, CRMs) is strongly preferred.
• Proficient in Excel, with mastery of data manipulation and analysis to ensure accurate imports, exports, and reporting.
• Outstanding customer service skills with a strong desire to create value, solve problems, and delight customers.
• Tech savvy and passionate about learning and managing multiple software tools at once.

Mansioni

• Manage 40+ customers concurrently, delivering implementations for Keela and Raisely.
• Develop product knowledge of Keela and Raisely and stay current on new features.
• Lead end-to-end fundraising implementations (forms, campaigns, peer-to-peer, events).
• Coordinate data migrations and data quality improvements for donors and campaigns.
• Provide consultative setup and training to help customers go live and succeed.

Conoscenze

Software implementation

Project management

Customer engagement

Fundraising operations

Multitasking

Communication

Learning new software

Strumenti

Excel

Google Suite

Slack

Salesforce

Descrizione del lavoro

Velora is a remote-first company delivering fundraising-focused implementation services across Keela and Raisely. You will support customers through onboarding, campaigns, data migrations, and configuration to go live successfully.

You’ll build trusted relationships, provide training and consulting, and collaborate with Customer Success, Sales, and Product to improve the customer experience. This role offers exposure to nonprofit fundraising workflows and technology industries.