Remote Fundraising Implementation Specialist

Velora; United States; On-site; USD 56,000 - 75,000; Full time

Benefits offered by this job

Remote-first company

Training and skill development

Medical, dental, vision, disability, &

4% retirement match (US/Canada)

Paid time off and holidays

Job summary

Velora is a remote-first company formed from Aplos, Raisely, and Keela, offering fundraising, donor management, and CRM solutions for nonprofits. You will implement fundraising workflows across Keela and Raisely, onboard clients, and ensure successful go-lives with expert configuration and training.

You will build deep product knowledge, manage multiple clients, and collaborate with Success, Sales, and Product to improve the customer experience and outcomes.

Qualifications

• 2+ years of experience in software implementation, project management, customer engagement, and/or fundraising operations.
• Experience supporting or implementing fundraising tools (donation forms, campaigns, CRMs) is strongly preferred.
• Proficient in Excel, with mastery of data manipulation and analysis to ensure accurate imports, exports, and reporting.
• Outstanding customer service skills with a strong desire to create value, solve problems, and delight customers.
• Tech savvy and passionate about learning and managing multiple software tools at once.
• Highly organized and self-motivated, capable of working independently to meet deadlines and deliver exceptional results.
• Demonstrated experience providing technical and customer support through email and calls, with a strong ability to troubleshoot and resolve issues effectively.
• Familiarity with Google Suite, Slack, and Salesforce is a bonus.
• Friendly, approachable demeanor and enthusiasm for learning and staying updated on fundraising trends, platform best practices, and customer needs.
• Excellent written and verbal communication skills.
• Excellent organizational skills with the ability to multitask.
• Quick learner and proactive problem-solver.
• A collaborative team player.

Responsibilities

• Work with multiple customers (40+) simultaneously to successfully manage and implement new clients and their data across Keela and Raisely.
• Develop deep product knowledge of Keela and Raisely, including staying current on new features, enhancements, and fundraising best practices.
• Lead end-to-end fundraising implementations, including: donation form setup and optimization, campaign configuration, peer-to-peer and event fundraising setup, payment processor support and troubleshooting, integrations and workflow setup.
• Manipulate and transform data sets according to established best practices to improve customer data quality and organization.
• Provide fundraising and donor management expertise to customers through consultative setup, calls, and email follow-up — translating goals into practical system configuration.
• Deliver strong project management, consulting, communication, and leadership skills by managing expectations and delivering high-quality solutions on-time, and within scope.
• Act as a liaison between customers and product teams, conveying fundraising-specific feedback and pain points to improve platform functionality and user experience across Keela and Raisely.
• Practice teamwork and collaboration across Services, Customer Success, and Sales to coordinate project execution and ensure a smooth handoff/ongoing success.

Job description

Velora is a remote-first company formed from Aplos, Raisely, and Keela, offering fundraising, donor management, and CRM solutions for nonprofits. You will implement fundraising workflows across Keela and Raisely, onboard clients, and ensure successful go-lives with expert configuration and training.

You will build deep product knowledge, manage multiple clients, and collaborate with Success, Sales, and Product to improve the customer experience and outcomes.