Remote Fundraising Implementation Specialist

Velora; Athens (GA); Remote; USD 56,000 - 75,000; Full time

Benefits offered by this job

Remote work

Training opportunities

Health insurance & retirement

Job summary

Velora is seeking a fundraising implementations specialist to deliver end-to-end services across Keela and Raisely. You’ll onboard new customers, configure donation forms and campaigns, migrate donor data, and provide fundraising strategy-enabled setup and training.

You’ll work with a remote-first team, manage 40+ customers, build product knowledge, and collaborate with Customer Success, Sales, and Product to improve the platform for nonprofit organizations.

Qualifications

• 2+ years of experience in software implementation, project management, customer engagement, and/or fundraising operations.
• Experience supporting or implementing fundraising tools (donation forms, campaigns, CRMs) is strongly preferred.
• Proficient in Excel, with mastery of data manipulation and analysis to ensure accurate imports, exports, and reporting.
• Outstanding customer service skills with a strong desire to create value, solve problems, and delight customers.
• Tech savvy and passionate about learning and managing multiple software tools at once.
• Highly organized and self-motivated, capable of working independently to meet deadlines and deliver exceptional results.
• Demonstrated experience providing technical and customer support through email and calls, with a strong ability to troubleshoot and resolve issues effectively.
• Familiarity with Google Suite, Slack, and Salesforce is a bonus.
• Friendly, approachable demeanor and enthusiasm for learning and staying updated on fundraising trends, platform best practices, and customer needs.
• Excellent written and verbal communication skills.
• Excellent organizational skills with the ability to multitask.
• Quick learner and proactive problem-solver.
• A collaborative team player.

Responsibilities

• Work with multiple customers (40+) simultaneously to successfully manage and implement new clients and their data across Keela and Raisely.
• Develop deep product knowledge of Keela and Raisely, including staying current on new features, enhancements, and fundraising best practices.
• Lead end-to-end fundraising implementations, including: donation form setup and optimization, campaign configuration, peer-to-peer and event fundraising setup (as applicable), payment processor support and troubleshooting (as applicable), integrations and workflow setup (as applicable within supported tools/processes).
• Manipulate and transform data sets according to established best practices to improve customer data quality and organization (e.g., contacts, donations, campaigns, custom fields).
• Provide fundraising and donor management expertise to customers through consultative setup, calls, and email follow-up — translating goals into practical system configuration.
• Deliver strong project management, consulting, communication, and leadership skills by managing expectations and delivering high-quality solutions on-time, and within scope.
• Act as a liaison between customers and product teams, conveying fundraising-specific feedback and pain points to improve platform functionality and user experience across Keela and Raisely.
• Practice teamwork and collaboration across Services, Customer Success, and Sales to coordinate project execution and ensure a smooth handoff/ongoing success.

Skills

Fundraising implementations

Customer engagement

Project management

Excel mastery

Data analysis

Communication skills

Team collaboration

Troubleshooting

Tools

Salesforce

Google Suite

Slack

CRM tools

Job description

Velora is seeking a fundraising implementations specialist to deliver end-to-end services across Keela and Raisely. You’ll onboard new customers, configure donation forms and campaigns, migrate donor data, and provide fundraising strategy-enabled setup and training.

You’ll work with a remote-first team, manage 40+ customers, build product knowledge, and collaborate with Customer Success, Sales, and Product to improve the platform for nonprofit organizations.