Remote Fundraising Implementation Specialist

Velora; Clifton (TX); Remote; USD 56,000 - 75,000; Full time

Benefits offered by this job

Paid time off (4 weeks)

11 public holidays

End-of-year shutdown (2 weeks)

Remote-first company

Job summary

Velora is seeking a remote-ready Implementations specialist to deliver fundraising-focused configurations across Keela and Raisely. You will work with 40+ nonprofit clients, migrating donor and donation data, configuring campaigns, and supporting integrations to ensure a successful go-live.

The role emphasizes project management, customer success, and collaboration with Sales and Product to optimize fundraising workflows and user experience. Remote-first environment.

Qualifications

• 2+ years of experience in software implementation, project management, customer engagement, and/or fundraising operations.
• Experience supporting or implementing fundraising tools (donation forms, campaigns, CRMs) is strongly preferred.
• Proficient in Excel, with mastery of data manipulation and analysis to ensure accurate imports, exports, and reporting.
• Outstanding customer service skills with a strong desire to create value, solve problems, and delight customers.
• Tech savvy and passionate about learning and managing multiple software tools at once.
• Familiarity with Google Suite, Slack, and Salesforce is a bonus.
• Friendly, approachable demeanor and enthusiasm for learning and staying updated on fundraising trends, platform best practices, and customer needs.

Responsibilities

• Lead end-to-end fundraising implementations across Keela and Raisely.
• Configure campaigns and set up peer-to-peer and events (as applicable).
• Provide payment processor support and troubleshooting (as applicable).
• Handle integrations and workflow setup within supported tools.
• Migrate and validate donor contacts and donations data.
• Provide consultative setup, calls, and email follow-up to translate goals into configuration.
• Deliver project management, consulting, and communication to ensure on-time delivery.
• Collaborate with cross-functional teams to improve customer experience.

Skills

Excel mastery

Project management

Software implementation

Customer engagement

Fundraising operations

Communication skills

Tech savvy

Tools

Google Suite

Slack

Salesforce

Job description

Velora is seeking a remote-ready Implementations specialist to deliver fundraising-focused configurations across Keela and Raisely. You will work with 40+ nonprofit clients, migrating donor and donation data, configuring campaigns, and supporting integrations to ensure a successful go-live.

The role emphasizes project management, customer success, and collaboration with Sales and Product to optimize fundraising workflows and user experience. Remote-first environment.