Remote French Bilingual QA & Support Agent

Morley Companies, Inc.; Michigan; Remoto; USD 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Work from home

Paid training

Equipment provided

Benefits available

No weekends

Descrizione del lavoro

Morley is seeking a remote, French bilingual Product Quality Assurance Agent based in Michigan. You will interact with dealership partners, documenting information and delivering customer service in French and English.

No automotive experience is required, and you will join a supportive remote team with regular check-ins. The role emphasizes high-quality service, timely issue resolution, and adherence to defined processes.

Competenze

• Must be fluent in spoken, reading and writing French and understand Québécois French.
• Strong computer navigation and accurate typing are required.
• Extensive customer service experience, including call center environments, is preferred.
• A positive, self-starter attitude with attention to detail and reliability is expected.

Mansioni

• Receive calls from French-speaking dealers.
• Gather and document information in English.
• Deliver timely resolutions in French using defined processes.
• Meet quality and productivity targets by understanding project operations.
• Provide clear and helpful support via calls, chats, and emails.

Conoscenze

Fluent French

Call center experience

Strong computer navigation

Typing speed

Customer service

Formazione

High school diploma or equivalent

Associate degree (Nice to Have)

Descrizione del lavoro

Morley is seeking a remote, French bilingual Product Quality Assurance Agent based in Michigan. You will interact with dealership partners, documenting information and delivering customer service in French and English.

No automotive experience is required, and you will join a supportive remote team with regular check-ins. The role emphasizes high-quality service, timely issue resolution, and adherence to defined processes.