Remote French Bilingual Product QA Specialist

Morley; Idaho; A distancia; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Equipment provided

Benefits available

Professional development and growth

Descripción de la vacante

Morley is seeking a remote French bilingual Product Quality Assurance Agent. You will handle dealer interactions, document information in English, and provide French resolutions using defined processes.

The role emphasizes quality, timely problem-solving, and strong customer service across both languages. This remote position supports Michigan residents, offers paid training, equipment, benefits, and opportunities for professional growth.

Formación

• Must pass a pre-employment background check and drug screen.
• Fluent in speaking, reading and writing French and understanding the Québécois French dialect.
• High school diploma or equivalent; proven success in a related role for 1+ year; call center experience; 1+ year customer service experience.
• Able to work shifts within the center's hours of operation: Mon-Fri, no weekends; specific daily time windows.

Responsabilidades

• Receive calls from French-speaking dealers.
• Gather and document information in English.
• Effectively deliver resolutions in French using defined processes and applications.
• Meet quality and productivity targets by understanding project operations and workflows.
• Offer timely and accurate solutions through inbound and outbound conversations (phone, chat, email) with a positive attitude.

Conocimientos

French language fluency

Customer service excellence

Strong computer navigation

Communication & listening

Educación

High school diploma or equivalent

Associate degree

Descripción del empleo

Morley is seeking a remote French bilingual Product Quality Assurance Agent. You will handle dealer interactions, document information in English, and provide French resolutions using defined processes.

The role emphasizes quality, timely problem-solving, and strong customer service across both languages. This remote position supports Michigan residents, offers paid training, equipment, benefits, and opportunities for professional growth.