Remote French Bilingual QA & Customer Support Agent

Morley; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Equipment provided

Paid training

Benefits available

Professional development

No weekends

Job summary

Morley is seeking a remote, French bilingual Product Quality Assurance Agent who will support dealership partners by documenting information and delivering customer service in French and English. No automotive experience is required, and the role offers work-from-home flexibility with strong collaboration with teammates.

Ideal candidates communicate clearly in both French and English, handle time-sensitive queues, and meet quality targets.

Qualifications

• Must pass a pre-employment background check and drug screen.
• Fluent in speaking, reading and writing French and understanding the Québécois French dialect.
• High school diploma or equivalent.
• Call center experience.
• One or more years of customer service experience.
• Able to work shifts within the center's hours of operation.

Responsibilities

• Receive calls from French-speaking dealers.
• Gather and document information in English.
• Deliver resolutions in French using defined processes and applications.
• Meet quality and productivity targets by understanding operations and workflows.
• Offer timely and accurate solutions through inbound and outbound conversations.

Skills

Strong computer navigation

Customer service experience

Positive attitude

Interpersonal skills

Education

High school diploma or equivalent

Job description

Morley is seeking a remote, French bilingual Product Quality Assurance Agent who will support dealership partners by documenting information and delivering customer service in French and English. No automotive experience is required, and the role offers work-from-home flexibility with strong collaboration with teammates.

Ideal candidates communicate clearly in both French and English, handle time-sensitive queues, and meet quality targets.