Remote French-Bilingual QA Agent (Customer Support)

Morley; Michigan; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Work from home

No weekends

Paid training

Equipment provided

Benefits available

Professional development

Job summary

Morley is seeking a remote, French bilingual Product Quality Assurance Agent to support dealership partners in French and English. You will gather information, document processes, and deliver timely resolutions while maintaining high service quality.

No automotive experience required. The role offers a work-from-home setup with paid training, equipment provided, and benefits, with no weekend shifts and regular team connection.

Qualifications

• Fluent in speaking, reading and writing French and understanding the Québécois French dialect.
• Strong customer service experience, preferably in call center or related roles.
• Proficient in documenting information in English with accuracy.
• Able to pass pre-employment background check and drug screen.

Responsibilities

• Receive calls from French-speaking dealers and document information in English.
• Deliver resolutions in French using defined processes and applications.
• Meet quality and productivity targets by understanding operations and workflows.
• Provide timely and accurate solutions across inbound/outbound channels (phone, chat, email).

Skills

French fluency

Customer service

Attention to detail

Typing skills

Education

High school diploma or equivalent

Associate degree

Job description

Morley is seeking a remote, French bilingual Product Quality Assurance Agent to support dealership partners in French and English. You will gather information, document processes, and deliver timely resolutions while maintaining high service quality.

No automotive experience required. The role offers a work-from-home setup with paid training, equipment provided, and benefits, with no weekend shifts and regular team connection.