Remote Franchise Operations Assistant

eMaids of NYC; Raleigh (NC); Remote; USD 40,000 - 60,000; Full time

Job summary

eMaids of NYC is seeking a highly organized Virtual Assistant to support our corporate franchise operations team. You will assist with onboarding, franchisee support, recruiting coordination, reporting, marketing follow-up, and special projects, while keeping multiple tasks moving efficiently.

The ideal candidate communicates clearly in English, is proactive, detail-oriented, and comfortable working remotely with franchise owners and vendors.

Qualifications

• Strong written and verbal English communication skills.
• Extremely organized and detail-oriented.
• Proactive; comfortable following up without reminders.
• Able to manage multiple projects and priorities simultaneously.
• Excellent time-management and follow-through.
• Professional communication with owners and vendors.
• Experience with Google Workspace and online business tools.
• Experience with Monday.com or similar PM tools is a plus.
• Experience with CRM systems, Jobber, recruiting, or admin support is a plus.
• Ability to learn new software quickly and work independently with the team.

Responsibilities

• Provide day-to-day franchise operations and administrative support.
• Follow up with franchise owners on outstanding tasks and documents.
• Assist with onboarding new franchise owners.
• Update and maintain Monday.com boards and internal records.
• Organize Google Drive folders and franchise documentation.
• Prepare meeting notes and action-item lists with follow-up communications.
• Track deadlines and ensure assignments are completed.
• Assist with franchisee communications and newsletters.
• Coordinate training sessions, coaching calls, and meetings.
• Support recruiting efforts, including job postings and candidate follow-up.
• Assist with sales admin tasks and outreach campaigns.
• Help organize databases and pull reports from systems like Jobber.
• Monitor projects involving marketing vendors, phone systems, and other resources.
• Conduct online research and compile clear summaries.
• Assist with special projects as assigned.

Skills

English communication

Highly organized

Proactive follow-up

Multi-project management

Time management

Professional communication

Google Workspace

Monday.com

CRM systems

Independent work

Tools

Monday.com

Jobber

CRM systems

Job description

eMaids of NYC is seeking a highly organized Virtual Assistant to support our corporate franchise operations team. You will assist with onboarding, franchisee support, recruiting coordination, reporting, marketing follow-up, and special projects, while keeping multiple tasks moving efficiently.

The ideal candidate communicates clearly in English, is proactive, detail-oriented, and comfortable working remotely with franchise owners and vendors.