Franchise Operations & Admin Specialist (Remote)

Home Helpers Home Care; Blue Ash (OH); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Home Helpers Home Care is seeking a Franchise Performance Specialist to support the COO and Franchise Services Team. The role focuses on high-level administrative tasks, data handling, CRM maintenance, and event coordination across the franchise network.

The position involves travel up to 10% and in-office presence at least three days per week, with flexible work options. Strong MS Office, Zoom, and collaboration tools are required.

Qualifications

• HS Diploma required and relevant experience.
• Strong working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams) and familiarity with Zoom and Monday.com.

Responsibilities

• Provide high-level administrative support to the COO and Franchise Services Team.
• Manage Help Desk phone line and franchisee communications; maintain CRM data.
• Coordinate meetings, trainings, events, and calendar management; prepare materials and decks.

Skills

Communication

Organization

Multitasking

Customer service

Education

HS Diploma

Tools

FranConnect

Microsoft Office

Zoom

Monday.com

Job description

Home Helpers Home Care is seeking a Franchise Performance Specialist to support the COO and Franchise Services Team. The role focuses on high-level administrative tasks, data handling, CRM maintenance, and event coordination across the franchise network.

The position involves travel up to 10% and in-office presence at least three days per week, with flexible work options. Strong MS Office, Zoom, and collaboration tools are required.