Remote Follow-Up Specialist - Fleet Support

Cox Automotive; Mission (KS); Hybrid; USD 21,000 - 31,000; Full time

Benefits offered by this job

Flexible time-off

Healthcare options

401(k) with company match

Professional development

Parental leave

Pet insurance

Employee discounts

Job summary

Cox Automotive is hiring a Follow Up Specialist to manage fleet operation logistics, handle calls, collect accurate data, and ensure timely billing and updates. The role supports a remote or hybrid work arrangement and offers health coverage, 401(k), and ongoing development opportunities.

Ideal candidates bring strong customer service experience, the ability to multitask, and a high school diploma or GED. Training schedules and flexible shifts align with a 24/7/365 operations environment.

Qualifications

• High school diploma or GED and up to 2 years of related field experience.
• Strong customer service experience.
• Preferred degree or related industry experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Phone handling

Data entry

Billing

Scheduling

Problem solving

Education

High school diploma or GED

Associate degree or related discipline (preferred)

Job description

Cox Automotive is hiring a Follow Up Specialist to manage fleet operation logistics, handle calls, collect accurate data, and ensure timely billing and updates. The role supports a remote or hybrid work arrangement and offers health coverage, 401(k), and ongoing development opportunities.

Ideal candidates bring strong customer service experience, the ability to multitask, and a high school diploma or GED. Training schedules and flexible shifts align with a 24/7/365 operations environment.