Remote Follow-Up Specialist, Fleet Support

Cox Automotive; Anchorage (AK); Remote; USD 21,000 - 32,000; Full time

Benefits offered by this job

Healthcare options

401(k) plans

Paid time off

Professional development

Parental leave

Pet insurance

Employee discounts

Job summary

Cox Automotive seeks a detail-oriented Follow Up Specialist to support Cox Fleet operations. You will manage inbound calls, gather customer requirements, and log critical data while coordinating with dispatchers to keepFleet events on track.

The role emphasizes accurate billing communication, timely estimates, and proactive customer updates. A flexible schedule and remote work options are available depending on location, with a strong focus on service quality.

Qualifications

• High school diploma or GED; up to 2 years experience in a related field.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Education

High school diploma or GED

Job description

Cox Automotive seeks a detail-oriented Follow Up Specialist to support Cox Fleet operations. You will manage inbound calls, gather customer requirements, and log critical data while coordinating with dispatchers to keepFleet events on track.

The role emphasizes accurate billing communication, timely estimates, and proactive customer updates. A flexible schedule and remote work options are available depending on location, with a strong focus on service quality.