Remote Follow-Up Specialist - Fleet Support (Flex)

Cox Automotive; Sioux Falls (SD); Híbrido; USD 21.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare

401(k)

Professional development

Parental leave

Pet insurance

Employee discounts

Descripción de la vacante

Cox Automotive's Cox Fleet is seeking a detail-oriented Follow Up Specialist to manage inbound calls, gather customer requirements, and ensure accurate information and timely updates for fleet services.

This fully remote role outside a 30-mile radius of 300 Commerce Dr, Cherryville, NC, or hybrid within 30 miles, offers an hourly rate of $15.10–$22.69 and benefits including paid time off and holidays. Applicants must be eligible to work in the United States.

Formación

• High school diploma or GED (or equivalent).
• Up to 2 years of related field experience.
• Preferred degree or related industry experience.

Responsabilidades

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Educación

High school diploma or GED

Preferred degree or industry experience

Descripción del empleo

Cox Automotive's Cox Fleet is seeking a detail-oriented Follow Up Specialist to manage inbound calls, gather customer requirements, and ensure accurate information and timely updates for fleet services.

This fully remote role outside a 30-mile radius of 300 Commerce Dr, Cherryville, NC, or hybrid within 30 miles, offers an hourly rate of $15.10–$22.69 and benefits including paid time off and holidays. Applicants must be eligible to work in the United States.