Remote Follow-Up Coordinator

Cox Automotive; Burlington (VT); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Paid time off

Parental leave

Fertility coverage

Pet insurance

Employee discounts

Job summary

Cox Automotive is hiring a detail-oriented Follow Up Specialist for Cox Fleet. The role centers on coordinating fleet operations, handling inbound/outbound calls, gathering requirements, and ensuring accurate data and billing.

The position offers remote work outside a 30-mile radius of Cherryville, NC, with hybrid options for nearby locations, and a pay range of $15.10–$22.69 per hour. Ideal candidates will have a high school diploma or GED and up to 2 years of related experience, strong

Qualifications

• High school diploma or GED and up to 2 years of experience in a related field.
• Strong customer service experience.
• Degree in related discipline or industry experience preferred.

Responsibilities

• Handle all inbound calls in a timely manner.
• Gather and follow customer requirements during the initial call.
• Enter data promptly and record the unit's location accurately.
• Communicate accurate billing information to service providers.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on event status and follow instructions.
• Collaborate with roadside dispatcher when problems arise.
• Prioritize tasks to meet deadlines.

Skills

Customer service

Multitasking

Problem solving

Education

High school diploma or GED

Job description

Cox Automotive is hiring a detail-oriented Follow Up Specialist for Cox Fleet. The role centers on coordinating fleet operations, handling inbound/outbound calls, gathering requirements, and ensuring accurate data and billing.

The position offers remote work outside a 30-mile radius of Cherryville, NC, with hybrid options for nearby locations, and a pay range of $15.10–$22.69 per hour. Ideal candidates will have a high school diploma or GED and up to 2 years of related experience, strong