Remote Follow-Up Coordinator

Cox Automotive; Burlington (VT); Hybride; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Healthcare options

401(k) with company match

Paid time off

Parental leave

Fertility coverage

Pet insurance

Employee discounts

Résumé du poste

Cox Automotive is hiring a detail-oriented Follow Up Specialist for Cox Fleet. The role centers on coordinating fleet operations, handling inbound/outbound calls, gathering requirements, and ensuring accurate data and billing.

The position offers remote work outside a 30-mile radius of Cherryville, NC, with hybrid options for nearby locations, and a pay range of $15.10–$22.69 per hour. Ideal candidates will have a high school diploma or GED and up to 2 years of related experience, strong

Qualifications

• High school diploma or GED and up to 2 years of experience in a related field.
• Strong customer service experience.
• Degree in related discipline or industry experience preferred.

Responsabilités

• Handle all inbound calls in a timely manner.
• Gather and follow customer requirements during the initial call.
• Enter data promptly and record the unit's location accurately.
• Communicate accurate billing information to service providers.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on event status and follow instructions.
• Collaborate with roadside dispatcher when problems arise.
• Prioritize tasks to meet deadlines.

Connaissances

Customer service

Multitasking

Problem solving

Formation

High school diploma or GED

Description du poste

Cox Automotive is hiring a detail-oriented Follow Up Specialist for Cox Fleet. The role centers on coordinating fleet operations, handling inbound/outbound calls, gathering requirements, and ensuring accurate data and billing.

The position offers remote work outside a 30-mile radius of Cherryville, NC, with hybrid options for nearby locations, and a pay range of $15.10–$22.69 per hour. Ideal candidates will have a high school diploma or GED and up to 2 years of related experience, strong