Remote Flooring Tech Support Specialist (Travel 60-80%)

Shaw Industries Ltd; United States; Remote; USD 52,000 - 70,000; Full time

Job summary

Shaw Industries Ltd. seeks a Technical Support Representative for our commercial and residential flooring businesses. This is a remote role with 60-80% travel to job sites during the week.

The ideal candidate will solve installation challenges, support sales with technical know-how, and coordinate field service efforts across Shaw’s product lines. The position requires hands-on flooring experience, strong communication skills, and the ability to travel by car and air.

Qualifications

• High School diploma or GED.
• Minimum of 5 years of Commercial Flooring installation experience.
• Extensive understanding of commercial and residential resilient installation processes, methods, tools, and techniques.
• Sheet goods, heat welding, and flash coving experience are a plus*
• Carpet installation experience and/or professional certifications are a plus*
• Must demonstrate strong communication, presentation, and training skills, with the ability to clearly translate technical information into practical guidance for customers, installers, sales personnel, general contractors, and internal business partners.
• Must possess leadership abilities, exemplify professionalism, and maintain confidentiality of sensitive issues.
• Must be self-motivated, have good organizational and time management skills.
• Must be adaptable and willing to accommodate sudden changes in schedule.
• Must be able to travel by car and air unassisted.
• Must be able to work in a plant environment near automated equipment that includes standing, stooping, and/or sitting for extended periods of time.
• Must be able to lift and carry up to 100 pounds.
• Must be able to determine pattern repeats, color variations, and shade variations.

Responsibilities

• Industry leading expertise in installation of flooring products in professional environments.
• Support sales reps with projects providing technical support on product, installation, and performance.
• Support business on job starts.
• Inspect field project situations, analyze problems, and offer corrective actions.
• Prepare inspection reports, product reviews, and related documents promptly.
• Train opportunities: provide knowledge to customers to resolve future issues.
• Discuss installation techniques in detail and defend opinions in writing when needed.
• Support training efforts and sales events with customers and sales associates.
• Cross-train to obtain product and installation knowledge of all flooring products.
• Plan and supervise test installations; assist R&D and QA in development of new products.
• Identify local resources to assist field service.
• Schedule travel and coordinate appointments.
• Follow Shaw Travel and Departmental procedures and be a good steward of resources.

Job description

Shaw Industries Ltd. seeks a Technical Support Representative for our commercial and residential flooring businesses. This is a remote role with 60-80% travel to job sites during the week.

The ideal candidate will solve installation challenges, support sales with technical know-how, and coordinate field service efforts across Shaw’s product lines. The position requires hands-on flooring experience, strong communication skills, and the ability to travel by car and air.