Remote Flooring Tech Support Specialist

Shaw Industries Ltd; Salem (OR); Remote; USD 55,000 - 85,000; Full time

Job summary

Shaw Industries is seeking a Technical Support Representative for our commercial and residential flooring businesses. This remote role requires travel 60%–80% of the time to job sites during the week, with on-site installations and field service responsibilities.

You will support sales reps, handle product installation issues, prepare inspection reports, and train customers and crew. A minimum of five years in flooring installation and strong communication skills are essential, with the ability

Qualifications

• Minimum 5 years of commercial flooring installation experience.
• Strong communication, presentation, and training skills.
• Willingness to travel 60-80% weekly to job sites.

Responsibilities

• Provide technical support on product installation and performance.
• Assist sales reps with projects offering technical support.
• Schedule travel and coordinate appointments with customers.
• Prepare inspection reports, product reviews, and related documents.

Skills

Flooring installation

Customer communication

Travel readiness

Field service

Education

High School diploma or GED

Job description

Shaw Industries is seeking a Technical Support Representative for our commercial and residential flooring businesses. This remote role requires travel 60%–80% of the time to job sites during the week, with on-site installations and field service responsibilities.

You will support sales reps, handle product installation issues, prepare inspection reports, and train customers and crew. A minimum of five years in flooring installation and strong communication skills are essential, with the ability