Remote Flooring Tech Support & Field Specialist

Shaw Industries Ltd; Idaho; Remote; USD 52,000 - 76,000; Full time

Job summary

Shaw Industries Group, Inc. is seeking a Technical Support Representative to support both commercial and residential flooring installations.

The role is remote with 60–80% travel to job sites during the week, requiring problem solving, hands-on installation skills, and strong communication with customers and sales teams. Ideal candidates have 5+ years in commercial flooring installation, are adept at discussing installation methods, and can coordinate field starts and inspections while

Qualifications

• Strong communication, presentation, and training skills.
• Leadership abilities and professionalism.
• Excellent time management and organizational skills.

Responsibilities

• Provide technical support on product installation and performance.
• Support sales reps with projects and field starts.
• Inspect field projects and prepare reports and documentation.
• Train customers and sales staff on installation methods.
• Plan and supervise test installations with R&D and product teams.
• Coordinate travel schedules and appointments.

Skills

Communication skills

Leadership

Time management

Problem solving

Adaptability

Education

High School diploma or GED

5+ years commercial flooring installation experience

Job description

Shaw Industries Group, Inc. is seeking a Technical Support Representative to support both commercial and residential flooring installations.

The role is remote with 60–80% travel to job sites during the week, requiring problem solving, hands-on installation skills, and strong communication with customers and sales teams. Ideal candidates have 5+ years in commercial flooring installation, are adept at discussing installation methods, and can coordinate field starts and inspections while