Remote Flooring Field Tech & Support Specialist

Shaw Industries Group, Inc.; Dalton (GA); Remote; USD 65,000 - 90,000; Full time

Job summary

Shaw Industries Group, Inc. is seeking a Technical Support Representative for both commercial and residential flooring projects.

The role combines hands-on floor installation experience with strong communication skills and requires travel to job sites on a regular basis. The ideal candidate will assist sales with projects, provide technical guidance on product installation and performance, and contribute to field service efforts across Shaw’s product lines.

Qualifications

• Minimum 5 years of commercial flooring installation experience.
• Strong knowledge of installation requirements for commercial and residential flooring.
• Ability to translate technical guidance into practical advice for customers and field personnel.

Responsibilities

• Engage customers with technical support on product, installation and performance.
• Support sales reps with project start-ups and field service coordination.
• Prepare inspection reports and product reviews; document findings promptly.

Skills

Floor installation

Communication skills

Problem solving

Training/mentoring

Travel coordination

Education

High School diploma or GED

Job description

Shaw Industries Group, Inc. is seeking a Technical Support Representative for both commercial and residential flooring projects.

The role combines hands-on floor installation experience with strong communication skills and requires travel to job sites on a regular basis. The ideal candidate will assist sales with projects, provide technical guidance on product installation and performance, and contribute to field service efforts across Shaw’s product lines.