Remote Flooring Support Technician

Shaw Industries Ltd; Athens (GA); Remote; USD 55,000 - 75,000; Full time

Job summary

Shaw Industries is seeking a Technical Support Representative for both commercial and residential flooring projects. This remote role requires extensive travel (60-80%) to job sites and a strong ability to install flooring, perform floor prep, and communicate findings clearly to customers and teams.

Candidates should have hands-on installation experience, excellent problem-solving skills, and the ability to train others while supporting sales efforts across diverse environments.

Qualifications

• Minimum 5 years of commercial flooring installation experience required.
• Must demonstrate strong communication, presentation, and training skills.
• Travel required; remote work with 60-80% travel to job sites during the week.

Responsibilities

• Provide technical support on product, installation, and performance to sales reps.
• Support business on job starts and field projects with solutions.
• Prepare inspection reports, product reviews, and related documents promptly.
• Train customers and sales staff on product and installation methods when possible.
• Plan and supervise test installations; assist R&D and QA in new product development.

Skills

Flooring installation

Technical support

Customer communication

Field service

Education

High School diploma or GED

Tools

Installation tools

Job description

Shaw Industries is seeking a Technical Support Representative for both commercial and residential flooring projects. This remote role requires extensive travel (60-80%) to job sites and a strong ability to install flooring, perform floor prep, and communicate findings clearly to customers and teams.

Candidates should have hands-on installation experience, excellent problem-solving skills, and the ability to train others while supporting sales efforts across diverse environments.