Remote Flooring Tech Support Specialist (Travel Required)

Shaw Industries Inc; Seattle (WA); Remote; USD 60,000 - 90,000; Full time

Job summary

Shaw Industries is seeking a Technical Support Representative for both commercial and residential flooring. The role blends hands-on installation knowledge with strong communication to assist customers and sales teams.

The position is remote, based in Washington, Oregon, or Idaho, with 60-80% travel to job sites during the week. The candidate will inspect field projects, prepare reports, and train staff as needed, while supporting installation methods across Shaw's product lines.

Qualifications

• Must have a minimum of 5 years of Commercial Flooring installation experience.
• Strong communication, presentation, and training skills.
• Willingness to travel 60-80% to job sites.
• Ability to inspect field projects and prepare inspection reports.
• Adaptable and able to schedule travel.

Responsibilities

• Installation expertise in commercial and residential flooring products and environments.
• Support sales reps with projects by providing technical product/installation guidance.
• Coordinate travel and appointments with customers.
• Prepare inspection reports and product reviews.
• Share knowledge and training opportunities to future-proof field staff.

Skills

Flooring installation experience

Communication skills

Travel willingness

Leadership abilities

Problem solving

Education

High School diploma or GED

Job description

Shaw Industries is seeking a Technical Support Representative for both commercial and residential flooring. The role blends hands-on installation knowledge with strong communication to assist customers and sales teams.

The position is remote, based in Washington, Oregon, or Idaho, with 60-80% travel to job sites during the week. The candidate will inspect field projects, prepare reports, and train staff as needed, while supporting installation methods across Shaw's product lines.