Remote Flooring Tech Support & Training Specialist

Shaw Industries Ltd; Austin (TX); Remote; USD 70,000 - 90,000; Full time

Job summary

Shaw Industries is seeking a CAM Technical Support Representative for both commercial and residential flooring. This remote role based in Colorado or Texas requires 60–80% travel to job sites.

You will provide technical support, training, and field service, applying expertise in cleaning methods, chemicals, and equipment. Ideal candidates will have 3+ years in cleaning/maintenance, strong public speaking, and the ability to train diverse audiences, while supporting sales teams and attending

Qualifications

• Minimum of 3 years of commercial and residential cleaning and maintenance experience.
• Extensive understanding of cleaning processes, methods, equipment, chemicals, and techniques.
• Adequate public speaking, teaching, and training skills, with the ability to interact with a broad range of audiences.
• Remote opportunity requiring on average 60–80% travel to job sites during the week.

Responsibilities

• Provide industry-leading expertise in cleaning and maintenance of flooring, engaging customers in end-use environments.
• Support sales representatives with training, projects, and product performance.
• Provide technical support and training to the professional carpet/floor cleaning industry, servicing commercial and residential businesses, janitorial supply industry, and facility management groups.
• Provide cleaning and maintenance training for all new-hire sales representatives.
• Attend and work trade shows as a technical resource, providing training, demonstrations, and technical guidance.
• Serve as an inspector for field project situations; analyze and offer solutions, prepare inspection reports and related documents.
• Approach field situations as training opportunities to leave behind knowledgeable resources.
• Discuss cleaning techniques in detail and defend those opinions in challenging situations.
• Develop technical literature relating to maintenance of Shaw products, including bulletins and videos, and sign-off in warranty process.
• Conduct cleaning studies on methods and products to address industry issues.
• Evaluate and test cleaning chemicals and new machines and equipment.
• Plan and conduct cleaning trials.

Skills

Public speaking

Training

Interpersonal skills

Problem solving

Communication

Education

High School Diploma or GED

Tools

Cleaning equipment knowledge

Chemical handling

Job description

Shaw Industries is seeking a CAM Technical Support Representative for both commercial and residential flooring. This remote role based in Colorado or Texas requires 60–80% travel to job sites.

You will provide technical support, training, and field service, applying expertise in cleaning methods, chemicals, and equipment. Ideal candidates will have 3+ years in cleaning/maintenance, strong public speaking, and the ability to train diverse audiences, while supporting sales teams and attending