Remote Flooring Tech Support Specialist (Travel)

Shaw Industries; Seattle (WA); Remote; USD 65,000 - 90,000; Full time

Job summary

Shaw Industries is seeking a Technical Support Representative for our commercial and residential flooring businesses. The role requires hands-on floor installation experience, strong communication, and travel up to 60-80% to job sites across the region.

You will support sales teams, inspect field projects, and guide customers through installation questions while maintaining safety and quality standards. This is a remote opportunity based in Washington, Oregon or Idaho with substantial travel.

Qualifications

• Minimum 5 years of commercial flooring installation experience.
• Extensive understanding of commercial and residential resilient installation processes, methods, tools and techniques.
• Must discuss installation techniques and defend opinions in challenging situations.

Responsibilities

• Install and inspect commercial/residential flooring to high quality standards.
• Provide technical support on product, installation, and performance to sales reps.
• Coordinate field starts and travel planning for projects.
• Prepare inspection reports and product reviews after job sites.
• Train field staff and customers on installation methods when appropriate.
• Support R&D and QA in product development and trials.

Skills

Build Trusting Relationships

Coach and Support

Influence Others

Deliver Compelling Communication

Demonstrate Good Judgement

Plan and Organize

Education

High School diploma or GED

Job description

Shaw Industries is seeking a Technical Support Representative for our commercial and residential flooring businesses. The role requires hands-on floor installation experience, strong communication, and travel up to 60-80% to job sites across the region.

You will support sales teams, inspect field projects, and guide customers through installation questions while maintaining safety and quality standards. This is a remote opportunity based in Washington, Oregon or Idaho with substantial travel.