Remote Fleet Follow-Up Specialist

Cox Enterprises; Indiana (PA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Flexible time-off policies

Comprehensive healthcare with multiple

401(k) with company match

Professional development

Parental leave and fertility coverage

Pet insurance and employee discounts

Job summary

Cox Fleet is seeking a detail-oriented Follow Up Specialist to join our team. You will manage the logistics of fleet operations, ensuring vehicles are maintained and repairs completed promptly, while handling calls, gathering requirements, and recording locations accurately.

You will need strong customer service experience and multitasking abilities. Training and 24/7/365 operations support are provided, with remote options for those outside the 30-mile radius of Cherryville, NC.

Qualifications

• High school diploma or GED and up to 2 years of related experience.
• Strong customer service experience.

Responsibilities

• Handle inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit’s location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Education

High school diploma or GED

Bachelor's degree (preferred)

Job description

Cox Fleet is seeking a detail-oriented Follow Up Specialist to join our team. You will manage the logistics of fleet operations, ensuring vehicles are maintained and repairs completed promptly, while handling calls, gathering requirements, and recording locations accurately.

You will need strong customer service experience and multitasking abilities. Training and 24/7/365 operations support are provided, with remote options for those outside the 30-mile radius of Cherryville, NC.