Remote Fleet Follow-Up Specialist

Cox Enterprises; Arkansas; On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Career development

Parental leave & fertility coverage

Adoption assistance

Pet insurance

Employee discounts

Job summary

Cox Fleet seeks a detail-oriented Follow Up Specialist to join our team, helping deliver best-in-class service by managing fleet logistics and ensuring timely maintenance and repairs of vehicles.

The role is fully remote for those outside a 30-mile radius of 300 Commerce Dr, Cherryville, NC and hybrid for nearby candidates, with training starting November 2 or December 7, 2026. Strong customer service and a HS diploma or GED are required.

Qualifications

• High school diploma or GED and up to 2 years of experience in a related field.
• Strong customer service experience.
• Preferred: degree in related discipline or industry experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit’s location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem-solving

Education

High school diploma or GED

Bachelor's degree or related discipline

Job description

Cox Fleet seeks a detail-oriented Follow Up Specialist to join our team, helping deliver best-in-class service by managing fleet logistics and ensuring timely maintenance and repairs of vehicles.

The role is fully remote for those outside a 30-mile radius of 300 Commerce Dr, Cherryville, NC and hybrid for nearby candidates, with training starting November 2 or December 7, 2026. Strong customer service and a HS diploma or GED are required.