Remote Fleet Follow-Up Specialist

Cox Enterprises; Missouri; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Work-life balance

Healthcare options

401(k) with company match

Professional development

Parental leave & fertility coverage

Pet insurance & employee discounts

Job summary

Cox Enterprises is seeking a detail-oriented Follow Up Specialist for Cox Fleet. You will manage customer calls, gather accurate details, and record unit locations while coordinating with service providers to keep vehicles on schedule.

The role emphasizes strong customer service, multitasking, and data entry accuracy. Training is provided; remote/hybrid options are available based on location.

Qualifications

• High school diploma or GED and up to 2 years of experience in a related field.
• Strong customer service experience.
• Preferred: A degree in related discipline or industry experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and recording the unit’s location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Education

High school diploma or GED

Associate degree or related discipline (preferred)

Job description

Cox Enterprises is seeking a detail-oriented Follow Up Specialist for Cox Fleet. You will manage customer calls, gather accurate details, and record unit locations while coordinating with service providers to keep vehicles on schedule.

The role emphasizes strong customer service, multitasking, and data entry accuracy. Training is provided; remote/hybrid options are available based on location.