Remote Fleet Follow-Up Specialist

Cox Automotive; Omaha (NE); Remote; USD 21,000 - 31,000; Full time

Benefits offered by this job

Flexible time off

Healthcare options

401(k) with company match

Professional development

Parental leave & fertility coverage

Pet insurance

Employee discounts

Job summary

Cox Automotive in the United States is seeking a detail-oriented Follow Up Specialist to join Cox Fleet. You will manage fleet operations logistics, handle calls, verify information, and record data accurately.

The role offers remote work options depending on location, a competitive hourly wage of $15.10 to $22.69 per hour, and benefits including healthcare, time off, and a 401(k) with company match. Applicants must be authorized to work in the United States.

Qualifications

• High school diploma or GED.
• Up to 2 years of related experience.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Enter data promptly and record the unit's location accurately.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Education

High school diploma or GED

Related degree preferred

Job description

Cox Automotive in the United States is seeking a detail-oriented Follow Up Specialist to join Cox Fleet. You will manage fleet operations logistics, handle calls, verify information, and record data accurately.

The role offers remote work options depending on location, a competitive hourly wage of $15.10 to $22.69 per hour, and benefits including healthcare, time off, and a 401(k) with company match. Applicants must be authorized to work in the United States.