Remote Call & Follow-Up Specialist — Fleet Ops

Cox Enterprises; Alaska; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare options

401(k) match

Professional development

Parental leave

Fertility coverage

Adoption assistance

Pet insurance

Employee discounts

Job summary

Cox Fleet is seeking a detail-oriented New Call/Follow Up Specialist to support fleet operations and provide best-in-class service to customers. You will manage inbound calls, gather requirements, and ensure accurate information and timely updates while coordinating with service providers.

The role emphasizes strong customer service, multitasking, and data integrity in a remote/hybrid environment. Training and growth opportunities are highlighted within Cox Fleet.

Qualifications

• High school diploma or GED and up to 2 years of experience in a related field.
• Strong customer service experience.
• Experience multitasking and problem-solving is a plus.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and recording the unit’s location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Education

High school diploma or GED

Bachelor's degree in related discipline

Job description

Cox Fleet is seeking a detail-oriented New Call/Follow Up Specialist to support fleet operations and provide best-in-class service to customers. You will manage inbound calls, gather requirements, and ensure accurate information and timely updates while coordinating with service providers.

The role emphasizes strong customer service, multitasking, and data integrity in a remote/hybrid environment. Training and growth opportunities are highlighted within Cox Fleet.